Help and answers
Support centre
Answers to common questions about selling your phone with FoneFlip.
Payment
How do I get paid?
We pay by bank transfer to the account details you provide after your phone has arrived and been graded.
When will I receive payment?
If the phone matches the details in your quote, payment is sent within two working days after grading.
Can I change my bank details?
Contact support before payment is processed. For your security, we may need to confirm your identity and quote details.
Device
How do I find my exact phone model and storage?
On an iPhone, open Settings → General → About. On Android, check Settings → About phone. Compare the model and storage with the options shown in our catalogue.
Do you need my IMEI?
No. FoneFlip does not ask you to provide an IMEI during the quote process.
What if I cannot find my phone in the catalogue?
Use Request an unlisted phone and send us the model, storage, network and condition details. Our team will review it and respond with a personal offer.
Postage
How can I send my phone?
Your quote offers the available shipping options. You can choose standard postage or paid insured shipping where available.
Should I use insured shipping?
Choose the shipping option that suits your device value. Check the cover limit and the current terms before sending a high-value phone.
What should I do before posting?
Back up and erase your data, remove SIM and memory cards, disable activation locks, and package the phone securely.
Conditions
How do I choose a condition?
Choose the closest honest match. Like New has no visible wear; Good has only very light wear; Fair has noticeable cosmetic wear; Faulty has functional problems or damage that affects use.
What happens if the phone is not as described?
We assess the phone when it arrives. If its condition differs from your description, we will explain any revised offer and let you decide whether to accept it.
Can I still sell a cracked or faulty phone?
Yes, select Faulty if the phone has a functional issue or damage affecting normal use. The quote depends on the model and the available price for that condition.
Selling
Do I have to accept a quote?
No. You can review your estimated price before continuing, and you are not obliged to sell.
How long is my price held?
A confirmed quote is held for five days. The expiry date is shown with your quote.
Can I sell more than one phone?
Create a separate quote for each device so the model, storage and condition are assessed accurately.
Other questions
How can I contact FoneFlip?
For help with an existing quote or a device request, use the contact details provided in your quote or account correspondence.
How is my personal information handled?
See our Privacy Notice for information about personal data, encrypted bank details and your privacy rights.
I still need help. What should I do?
Send us your question with your quote reference if you have one. Please do not send full bank details by email.
Didn't find your answer?
Send us the details and our team will point you in the right direction.