Pristine condition
Like New
Like a brand-new phone, with no visible signs that it has been used.
No scratches, dents, chips, marks or worn edges. The screen and back should look immaculate and every function should work perfectly.
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Match your phone to the closest example. We check the condition when it arrives.
Pristine condition
Like a brand-new phone, with no visible signs that it has been used.
No scratches, dents, chips, marks or worn edges. The screen and back should look immaculate and every function should work perfectly.
Very light wear
Carefully used and still looking very clean overall.
Only tiny, light signs of use that are difficult to see. No cracks, deep scratches or obvious dents, and the phone works properly.
Clearly used
A proper daily-use phone with visible cosmetic wear.
Expect noticeable scratches, scuffs or marks from regular use, especially around the edges if it was used without a case. The phone should still work.
Not working properly
The phone has a fault or damage that affects how it works.
Use this for a phone that will not start, has a broken key feature, is unreliable, or has cracked glass or damage that affects normal use.